Terms of Service

These terms cover your use of keyturnstudio.com and any sample or video you order. Keyturn Studio is a business name of Pierre Vigues, a sole proprietor based in Maryland ("Keyturn Studio", "we", "us"). By requesting a sample, checking out, or placing an order, you agree to these terms, our privacy policy, and our refund policy. If you order for a company, you confirm you're allowed to accept these terms for it. You must be at least 18. Questions: hello@keyturnstudio.com.

1. What we make

We create short cinematic "flythrough" videos of vacation rental properties from photos you provide. Each order includes the items listed for its plan on our pricing page at the time you pay.

2. AI-generated video

Our videos are AI-generated from your photos. They are not drone footage and are not filmed on site. Camera movement, transitions, and establishing shots are visualized from your photos. We don't add rooms, views, furniture, or amenities that aren't in your photos, and we don't remove or hide anything a guest would see. We include a caption stating the video is AI-visualized, and we recommend you keep that disclosure when you publish it. Our AI and accuracy policy explains how we check every video.

Before you publish a video, watch it and tell us about anything that doesn't match the property. You're responsible for how you use the video, including following the rules of any platform where you post it. Some booking platforms don't accept video in listing galleries.

3. Your photos

You confirm that you own the photos and any logo you send, or have permission from the photographer and the property owner to use them to make a video. You keep all rights to your photos. You give us a limited license to use them only to make your video. We delete them 90 days after delivery, as described in our privacy policy.

4. Your rights in the video

Once your order is paid in full, we transfer to you any rights we hold in the finished video files we deliver, and you may use them for any lawful personal or commercial purpose, including your website, social media, and ads. Parts of every video are generated by AI tools. Under current US law, AI-generated material may not be protected by copyright, so we can't promise that you can stop others from copying it, or that similar footage won't exist elsewhere.

Licensed music included in a video may be used only as part of that video; it can't be extracted and reused on its own. If a platform flags or mutes the music, tell us and we'll send a version with a different track or no music.

We won't publish or feature your video without your written permission. Founding clients agree to featuring when they choose the founding price, and confirm it in writing on the start form after checkout. Anyone can withdraw it for future use at any time by emailing us; we'll take the video down from our site within 5 business days. Posts already shared by others may stay up.

5. Free samples

A free sample is a short preview made from the photos you send. It carries no obligation. Samples may include a small Keyturn Studio mark and are for your evaluation only, not for publishing.

6. Delivery

We aim to deliver your first cut within 48 hours of receiving both your photos and your completed intake form. If those arrive on a weekend or US federal holiday, the 48 hours start the next business day. If something in your photos prevents a good result, we'll tell you before we start, and you can send new photos or cancel for a full refund. Videos are delivered by email as download links that stay active for 90 days, so please save your files.

7. Revisions and refunds

• Signature includes one revision of the first cut.
• Single and Signature include a full refund on the first cut if you don't love it, requested within 7 days of delivery.
• Property Manager videos are remade or credited if you don't love them, and the first month is fully refundable.
• See our refund policy for the details and how to ask.

8. Property Manager plan (automatic renewal)

The Property Manager plan costs $499 per month. Stripe charges it on the day you subscribe and then on the same day each month. It renews automatically every month until you cancel. By subscribing, you authorize us to charge your payment method $499 each month until you cancel.

The plan covers up to 5 Signature videos per billing month, one property per video. Unused videos don't carry over. You can cancel any time by emailing hello@keyturnstudio.com with "cancel"; we cancel within 1 business day and confirm by email. Cancelling stops the next renewal, and you keep the rest of the month you've paid for. If we ever change the price, we'll email you at least 30 days before the new price applies, and you can cancel before then.

9. Payments

Prices are in US dollars. Payment is taken up front by Stripe. The price shown at checkout is the full price; there are no hidden fees.

10. No guarantees about results

We make videos to present your property well, but we can't promise any particular number of views, bookings, or revenue, or that any booking site, social network, or ad platform will accept or keep up a video. Beyond what these terms promise, samples and videos are provided "as is", and to the extent the law allows we disclaim all other warranties, including implied warranties of merchantability and fitness for a particular purpose.

11. Limits on liability

To the extent the law allows: our total liability for any claim related to this site, a sample, or an order is limited to the amount you paid us for the order the claim relates to; we aren't liable for indirect, incidental, special, or consequential losses, such as lost bookings, revenue, or profits; and we aren't responsible for disputes between you and your guests, property owners, or platforms. Any claim must be brought within one year after it arises. Nothing in these terms limits liability that the law doesn't allow to be limited.

12. Your responsibilities

You're responsible for the photos and information you send and for how you use the video, including in listings, ads, and guest communications. You agree to defend and reimburse Keyturn Studio for claims, losses, and reasonable legal fees that come from (a) photos, logos, or materials you sent, including claims that you didn't have the rights to them, (b) how you publish or use a sample or video, or (c) your breach of these terms.

13. Acceptable use

Don't send photos of properties you don't have rights to, photos that include identifiable people without their consent, or anything unlawful. We may decline or cancel any order and refund it.

14. Things outside our control

We aren't responsible for delays caused by events outside our reasonable control, such as outages at our AI, hosting, or payment providers, internet failures, or natural disasters. If such a delay lasts more than 5 business days, you can cancel the affected order for a full refund.

15. Disputes

If something goes wrong, please email us first and give us 30 days to try to fix it; most problems are solved that way. If we can't resolve it, either of us may bring a claim in small claims court, or otherwise in the state or federal courts located in Maryland, and we both agree to those courts' jurisdiction. To the extent the law allows, claims must be brought individually, not as a plaintiff or class member in a class or representative action. Nothing here stops you from contacting a government agency.

16. General

These terms, with the policies they link to, are the whole agreement between us about your use of the site and your orders. If any part is found unenforceable, the rest stays in effect. Not enforcing a term isn't a waiver of it. You can't transfer your rights under these terms without our written agreement; we may transfer them if the business is sold or reorganized, for example into a limited liability company. Emails between us count as written notice.

17. Changes and governing law

We may update these terms; the date above shows the latest version, and changes don't apply to orders already paid. These terms are governed by the laws of the State of Maryland, where Keyturn Studio is based, without regard to its conflict-of-law rules.

Contact

Keyturn Studio (Pierre Vigues)
PO Box 364, College Park, MD 20741
hello@keyturnstudio.com