Questions, answered plainly.
Still unsure about something? Email hello@keyturnstudio.com. Replies within 1 business day.
Is this drone footage?
No. It's AI cinematography built from your real listing photos, so no shoot, drone, or site visit is needed.
Will the video show things that aren't in my photos?
No. We don't add rooms, views, furniture, or amenities, and we don't hide anything either. If it isn't in your photos, it isn't in your video. That keeps it accurate for guests and safe under listing policies.
Can I put it on my Vrbo listing?
Yes. Vrbo lets owners upload a video to their listing (Property, then Edit property, then Video). Every order includes a free Vrbo cut built to Vrbo's video rules: 15–60 seconds, MP4, no music, and no text on screen. Vrbo checks each video by hand before it goes live and is still rolling the feature out, so approval and timing are up to Vrbo.
Can I put it on Airbnb?
Not in the listing itself, because Airbnb's gallery is photo-only. Use it on Vrbo, your direct-booking site, Instagram, TikTok, YouTube, Facebook, and in guest messages.
What do I need to send?
10–25 photos, the order of the rooms, your top 3 features, a music vibe, and your logo if you want it on the end card.
Who owns the video?
You do, with full commercial use. Post it, run it as an ad, put it on your site.
Can you feature my video?
Only with your written permission. Founding clients give that permission in exchange for 20% off Signature.
What if I don't like it?
On Single and Signature, you get a full refund on the first cut, no questions. Signature also includes one revision if you'd rather adjust than refund. On the Property Manager plan we remake or credit any video you don't love, and your first month is fully refundable.
Do you work with property managers?
Yes. The Property Manager plan covers up to 5 Signature videos a month with one consistent look across your portfolio and priority support. It's billed monthly and you can cancel anytime.
What happens to my photos?
They're used only to make your video, and deleted 90 days after delivery.
How long does it take?
Your first cut arrives within 48 hours of receiving your photos and intake details. Orders that land on a weekend or US holiday start the clock the next business day.
What kind of photos work best?
Bright, level, wide shots of each room, plus at least one exterior. Professional listing photos are ideal, but clear phone photos work too. We'll tell you before we start if a photo will hold the video back.
Is the free sample really free?
Yes. Send 3–5 photos and we'll return a 10-second sample with a small Keyturn Studio mark. No card, no obligation.
How do I pay?
Checkout is handled by Stripe. We never see your card details. The price on the page is the price you pay.
What happens after I pay?
Stripe sends you straight to a short start page. Upload 10–25 photos to a private folder and fill in a two-minute form (room order, top 3 features, music vibe). Your first cut arrives within 48 hours of both landing, and you'll get a receipt by email.
Do the videos have music?
Yes. Pick a vibe (calm, upbeat, luxe, or cozy) and we'll score the cut with licensed music. Your Reel-ready vertical cut comes with the same track.
Turn the key.
Send 3–5 photos and get a free 10-second sample of your own property within 48 hours. No card needed.
Sample property · AI-visualized