Refund Policy

If you don't love the first cut of your video, you get your money back. Here is exactly how that works for each plan.

Single and Signature

• We deliver your first cut by email.
• If it isn't right, email hello@keyturnstudio.com within 7 days of delivery with your order email and the words "refund request". You don't need to give a reason, though it helps us improve.
• We refund the full amount to your original payment method through Stripe, usually within 2 business days of your request. Your bank may take 5–10 business days to show it.

Signature revisions

Signature includes one revision. If you'd rather adjust than refund, tell us what to change (shot order, pacing, music vibe, or text) and we'll send a revised cut, usually within 2 business days. If you ask for a refund after a revision, you can still have it as long as you ask within 7 days of the first cut's delivery.

Founding clients

The founding price comes with the same full-refund promise as Signature. If you take a refund, your permission for us to feature the video ends with it, and we won't publish it.

Property Manager plan

• Each video: if you don't love a video, we'll remake it or credit it back to that month's allowance, your choice.
• Your first month: if you're unhappy with the first video of your first month, tell us within 7 days of its delivery and we'll refund that month in full and cancel the plan.
• Later months: monthly charges after your first month aren't refundable, but you can cancel at any time and you won't be charged again.

Cancelling the Property Manager plan

Email hello@keyturnstudio.com with "cancel" and your order email. We cancel your subscription in Stripe within 1 business day and send a confirmation. Cancellation stops the next renewal; you keep any videos left in the month you've already paid for until that month ends. Unused videos don't carry over.

Free samples

Free samples cost nothing, so there's nothing to refund, and asking for one never commits you to an order.

After a refund

A refunded video is no longer licensed for use, so please don't publish it. We delete your photos and the video on our usual schedule, or sooner if you ask.

Before you dispute a charge

Please write to us first. Refunds through us are faster than a bank dispute and we'll never argue a fair request.

Questions

Write to hello@keyturnstudio.com. Replies within 1 business day.